September 2019  

President's Report

What an amazing September we have had! The Gala Committee led by President-Elect Stephanie Olivares put on the glitz and glamour at our President’s Gala September 11, 2019, held at the beautiful Witte Museum. Thank you to the many sponsors and patrons for making the biggest night of the year a success. Photos will be posted soon to our social media outlets.

Tuesday, October 8, 2019 is a very important meeting. It is our Annual Meeting mandated by NACE National and our chapter elections. The Alamo Chapter Board works very hard all year to provide programs and content that develop and enhance personal and professional success. Come listen and engage with the board as they present the financials and current state of our chapter. 

Members will be asked to vote during cocktail hour; please be on time and ready to cast your ballot. The one-year Board of Directors will be elected on the ballot to serve a one-year term in 2020. There is still time to get on the ballot. Please reach out to Sarah James, Immediate Past President, with questions and concerns about job descriptions and time commitments. Her email is [email protected].  I am also available to answer these questions. The continuity and success are dependent on service and volunteering to make sure that there is a strong chapter after board members transition. If you aren’t ready run, that’s ok! We will be putting more energy into building committees at the board level for 2020. If you are interested, please let us know.

Thank you, San Antonio Botanical Garden, Great Events, and Spice of Life Catering, for supporting our next meeting.

Christina L. Alvarado, CPCE


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Upcoming Meetings

Want to know what is happening with your local NACE Chapter? Join the NACE Alamo Chapter Board of Directors on Tuesday, October 8th for our Official Annual Meeting. Your NACE Alamo Chapter Board of Directors will be presenting information on both a local and national level. Come hear about our successes, opportunities and future goals for the chapter.

This evening is essential for all members as you will also be electing your 2020 NACE Alamo Chapter Board of Directors. We want your voices heard so we've made this event open for all members and guests!

Our event will be held at the beautiful San Antonio Botanical Garden, which is the perfect spot for a nice evening in October with a delectable menu from Spice of Life Catering!

REGISTER TODAY to ensure your seat!

Program Flow

6:00pm - 6:45pm
Registation & Networking
Open Bar

6:45pm - 7:30pm
Dinner Service

7:30pm - 8:30pm
Meeting Called to Order
Address from Candidates
Candidate Question & Answer
Voting - Ballot Deadline
Ballot Tally
Presentation of Chapter Financials
NACE Member Q&A
NACE Alamo members in good standing may ask questions of the Board of Directors regarding the Alamo Chapter of NACE. Members must observe rules of decorum and not disrupt the meeting. Robert's Rules will be followed.
Election Results
Committee Recruitment Announcement
Closing Annoucements
Event Concludes

Ballots will be given out at registration. You can submit a ballot until approximately 7:45pm.

Walk-Ins will be taken as space allows

RSVP'S on Wednesday, September 25th and Walk-Ins:
Members: $45
Non-Members: $60


Thank You to our Sponsors

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Membership Drive

Dates: September 16-October 31
Promotion: 15 months of membership for the price of 12! That’s more networking, more education, and more savings!
Restrictions: This offer is available to new members or anyone who has not been a member within the last 12 months.
Online Code: FALL2019

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Calendar of Events

October 8, 2019
State of NACE & Elections
San Antonio Botanical Garden

November 12, 2019
November Meeting
Hotel Valencia 

December 10, 2019
Board Installation Lunch
Bob’s Chop and Steak House 
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Chapter Board

Hotel Valencia and The Do Seum are hiring!

See the attached job postings for more information and please pass along to anyone you know who may be interested.

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Quote of the Month

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Classified Ads


Employment decisions are made solely on the basis of qualifications to perform the work for which you are applying. Qualifications include
education, training, work experience and other factors, which are relevant in determining job performance. As an Equal Opportunity Employer,
decisions to hire and promote are made without regard to race, color, creed, national origin, sex, pregnancy, physical or mental disability or age
(as defined by law).
EOE – AA – DV 9/6/19
We are currently accepting applications for:
Guest Services:
Valet Attendant (Full time and Part Time)
Overnight Bell/Valet Attendant
Room Attendant
Engineering Technician
Food and Beverage:
Restaurant Supervisor
AM Server (Full time and Part Time)
PM Server (Part Time)
Banquet Server
Banquet Houseman
Room Service Server
PM Line Cook
Overnight Cook
Front Office:
Front Desk Supervisor
Front Desk Agent
Please apply by going to our website: Once on the website, click on “careers” to view and apply for positions online.


Event Manager
About The DoSeum (
The DoSeum is San Antonio’s only museum exclusively devoted to children under 10. With two floors of interactive exhibits and a variety of early literacy, science, health and art activities, The DoSeum’s aspires to cultivate curious learners, stimulate active doers, and inspire an inclusive community. The museum’s mission is to enrich minds through joyful learning and active discovery.
Reporting to the Director of Operations, the Event Manager sells, books, and services DoSeum facility rentals; manages The DoSeum’s birthday party program, coordinates execution of The Doseum’s Kids’ Countdown and Re-Do 21+ events; and manages the third-party contract with Bakery Lorraine to operate a café at The DoSeum. The Event Manager supervises the Event Supervisor. Together, they develop and promote turn-key rental models and custom events for clients; manage all facility rental related services and details; manage an annual portfolio of discounted rentals intended to generate goodwill in the community; and execute assigned special events, including The DoSeum’s annual Kids’ Countdown event and Re-Do 21+ events.
The DoSeum’s primary function is as a museum—producing exhibits, programs, and special events for children and families. The role of the Facility Rental team is to maximize the use of museum space when it is not functioning as a museum. This generates revenue in support of DoSeum initiatives and goodwill with community partners. The Event Manager protects the assets of The DoSeum, including its brand, by ensuring clients and third-party collaborators treat the facility with respect and content is consistent with The DoSeum’s family-friendly reputation. The Event Manager is also, by virtue of skill set and experience, positioned to contribute logistical guidance to colleagues who also plan DoSeum events.
The Event Manager works closely with DoSeum Facilities, Security, Custodial, and Operations colleagues to coordinate logistics and ensure outstanding service delivery.
• Meets or exceeds net revenue targets for facility rentals, special events, and birthday parties.
• Creates and implements a sales plan that analyzes capacity, revenue potential, client cultivation, target markets, marketing, and sales strategies.
• Works with DoSeum leadership to identify community partners who would benefit from discounted rentals intended to generate goodwill in the community. Manages all aspects of these goodwill rentals.
• Produces and executes all aspects of assigned special events, including The DoSeum’s annual Kids’ Countdown event and Re-Do 21+ events.
• Works with Bakery Lorraine to maximize transactions and sales. Meets regularly with the Bakery Lorraine leadership team and influences positive change. Liaisons between Bakery Lorraine and DoSeum Facilities to ensure kitchen space and equipment is well-maintained. Oversees vendor contract and ensures compliance.
• Manages The DoSeum’s relationships with preferred caterers.
• Acts as the primary point-of-contact for event clients and associated vendors. Delivers outstanding Guest service and professional sales and service support.
• Hires, trains, coaches, and evaluates the Event Supervisor. Offers clear expectations for performance and holds the Event Supervisor and other members of the Events team accountable. Celebrates achievement.
• Holds self and staff accountable for modeling DoSeum Guidelines for Interactions with Guests.
• Prioritizes work decisions in order of safety, courtesy, show quality, and efficiency.
• Ensures rental inquiries are responded to promptly.
• Develops and delivers engaging birthday party experiences. Works with Education partners to ensure activities are STEM-focused, age-appropriate, and fun.
• Works with DoSeum Marketing to organize information on the Web and in appropriate marketing mediums to maximize interest and sales.
• Develops turn-key and custom events that drive revenue and maximize use of DoSeum space.
• Establishes and cultivates relationships with event service providers. Participates in local associations and events that serve to drive referrals and generate sales for The DoSeum.
• Protects the Guest experience by ensuring event rentals do not negatively impact the quality of the experience for DoSeum Guests.
• Protects DoSeum assets by closely supervising events from load-in to load-out and holding third-parties accountable for damage to the facility.
• Protects The DoSeum brand by ensuring facility rental events have no adverse impact on The DoSeum’s family-friendly reputation.
• Maintains contract files for each event, including signed rental agreements, Certificates of Insurance, Banquet Event Order forms, floor plans, vendor contracts, invoices, security plans, event reflection reports, etc., as appropriate.
• Guides DoSeum colleagues who have been charged with planning and executing events through the event management process.
• Collaborates closely with DoSeum colleagues to ensure information is shared and client expectations are exceeded.
• Uses analytics to track success, encourage data-driven decisions, and report outcomes.
• Additional duties as assigned.
• Bachelor’s degree in related field or equivalent combination of education and experience.
• 3-4 years of event sales and service experience.
• 2+ years’ experience organizing and planning events.
• Demonstrated networking ability.
• Demonstrated knowledge of food and beverage business operations.
• Ability to learn point-of-sales and reservations systems.
• Demonstrated ability to lead multi-disciplinary teams.
• Demonstrated ability to work with minimal supervision.
• Intermediate level experience with Microsoft Excel, Word, and PowerPoint.
• Ability to prepare, maintain, and compile reports.
• Demonstrated time-management skills.
• Experience working in a multi-purpose facility, preferably a museum environment.
• Demonstrated client and vendor relationships in San Antonio market.
• Knowledge of current catering trends.
• User-level experience with Altru cultural management software.
• Ability to read and write English and Spanish.
To perform the job successfully, an individual should demonstrate the following:
• Leadership – Coordinates the effort of DoSeum departments in the delivery of outstanding event sales and service. Represents The DoSeum with a high degree of professionalism and integrity.
• Guest Service - Responds promptly to Guest and client needs; Responds to requests for service and assistance and meets commitments. Demonstrated experience in Guest service and use of best practices to deliver top-tier experiences.
• Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute multiple priorities, plans, and ideas. Ability to work in a complex organization, collaborate with DoSeum colleagues, demonstrate flexibility, and
compromise. Ability to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long‐term goals.
• Communication & Interpersonal Skills - Clarity of speech, remains calm and focused, makes effective presentations to diverse groups. Edits work for correct data, spelling, and grammar. Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ethics & Judgment – Treats all people with respect; works with integrity and exhibits sound judgment; upholds and demonstrates DoSeum values. Willingness and ability to seek-out, share, and adopt ideas and best practices in and outside the institution and embrace change introduced by others.
The physical demands and work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Flexible working hours; requires working weekends, evenings, and holidays.
• Variable exposure to noise, weather and elements.
• Frequently working in high-stress environments with tight deadlines.
• Ability to lift up to 25 lbs.
Submit resume, the names of three references and cover letter indicating interest and qualifications to [email protected] Please reference “Event Manager” in the subject line.
The above statements are intended to describe the general nature of work performed by the Event Manager. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised real-time at the discretion of the Vice President of Operations and Guest Experience. The DoSeum is an equal opportunity employer.


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