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February 2019  

President's Report

February is an exciting time for our chapter! Next Tuesday, February 12th, we host our annual signature event Tasty Bites, and new this year is the addition of adding a local non-profit to support. This year we have chosen Alpha Home. Alpha Home offers a pathway of help, hope and healing through spiritually based drug and alcohol treatment and support, exclusively to women. They help more than 1200 women a year in San Antonio. Please bring gently used items to donate to this worthy organization and help these women on their way to recovery. For a list of items and more on Alpha Home visit tastybiteschallenge.com.

The spirit of philanthropy doesn’t stop with Tasty Bites. Thursday, February 28th, we are partnering with a well-known friend of the local cocktail scene. Jeret Pena and Steven Martin of the Boulevardier Group (Brooklynite, Rumble, Still Golden Social House) will be co-hosting Happy Hour at Still Golden and donating a portion of the proceeds to a local non-profit and we hope that you will join us! If you know of an organization that would benefit, please look at the information below and send them our way! One of my missions for 2019 is to make NACE synonymous with giving in San Antonio and we are well on our way!

Thank you to Todd Kabes and Jessica Silvaggio-Saldivar for your hard work on both events.

Lastly, there are not enough words to express my gratitude for how magnificent our Alamo Chapter represented our city to our NACE national family during the recent Evolve Leadership Conference held at The St Anthony. Thank you to the host committee, vendors, and sponsors for showing the country why San Antonio is such an amazing city with a thriving special events industry. Mil Gracias!

Christina L. Alvarado, CPCE

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Evolve

A special shout out and thank you to all of our amazing sponsors for the NACE Evolve Leaders Reception, and to the NACE Evolve Task Force - Sarah James, Traci Maricle, Michelle Moon, Stephanie Olivares and Sonya Villarreal for all their hard work. For more photos of the event,
check out our Facebook page!

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Community Service

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Call for Committees

It’s a New Year and do YOU want to get involved? Join a NACE Committee!

A great way to give back to our local industry and have input on what the chapter is bringing back to our members is by being a committee member. Committees that are currently looking for volunteers are President's Gala, Programs, Fundraising, Community Service and Marketing. If you are interested, please email President-Elect, Stephanie Olivares, at [email protected] and she will forward your information to the appropriate committee chair to contact you about committee meetings and obligations.

 

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CPCE Corner

Is your goal for 2019 to continue to advance your career? Why not consider getting your CPCE Certification?

The Certified Professional in Catering and Events (CPCE) is a nationally recognized program and the mark of excellence for catering and event professionals. The recognition and opportunities that come with a CPCE designation empower you to fast-track your career or business. Obtaining a CPCE designation shows your employer and clients that you have demonstrated experience and expertise, giving you a competitive advantage. The core competencies provide the foundation you need to establish yourself in the catering and events industry and take your career to the next level.

Interested in what the exam entails or ready to study and sit for the exam? Email Stephanie Olivares, CPCE for more information at [email protected] - study group and Fast Track program to come later in 2019!

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Calendar of Events

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Classified Ads

2019-09-24:

Employment decisions are made solely on the basis of qualifications to perform the work for which you are applying. Qualifications include
education, training, work experience and other factors, which are relevant in determining job performance. As an Equal Opportunity Employer,
decisions to hire and promote are made without regard to race, color, creed, national origin, sex, pregnancy, physical or mental disability or age
(as defined by law).
EOE – AA – DV 9/6/19
We are currently accepting applications for:
Guest Services:
Valet Attendant (Full time and Part Time)
Bellperson
Overnight Bell/Valet Attendant
Housekeeping:
Room Attendant
Houseperson
Engineering:
Engineering Technician
Food and Beverage:
Restaurant Supervisor
AM Server (Full time and Part Time)
PM Server (Part Time)
Banquet Server
Banquet Houseman
Room Service Server
Kitchen:
PM Line Cook
Overnight Cook
Steward
Front Office:
Front Desk Supervisor
Front Desk Agent
Please apply by going to our website: www.hotelvalencia-riverwalk.com Once on the website, click on “careers” to view and apply for positions online.

2019-09-24:

Event Manager
About The DoSeum (www.TheDoSeum.org)
The DoSeum is San Antonio’s only museum exclusively devoted to children under 10. With two floors of interactive exhibits and a variety of early literacy, science, health and art activities, The DoSeum’s aspires to cultivate curious learners, stimulate active doers, and inspire an inclusive community. The museum’s mission is to enrich minds through joyful learning and active discovery.
JOB SUMMARY
Reporting to the Director of Operations, the Event Manager sells, books, and services DoSeum facility rentals; manages The DoSeum’s birthday party program, coordinates execution of The Doseum’s Kids’ Countdown and Re-Do 21+ events; and manages the third-party contract with Bakery Lorraine to operate a café at The DoSeum. The Event Manager supervises the Event Supervisor. Together, they develop and promote turn-key rental models and custom events for clients; manage all facility rental related services and details; manage an annual portfolio of discounted rentals intended to generate goodwill in the community; and execute assigned special events, including The DoSeum’s annual Kids’ Countdown event and Re-Do 21+ events.
The DoSeum’s primary function is as a museum—producing exhibits, programs, and special events for children and families. The role of the Facility Rental team is to maximize the use of museum space when it is not functioning as a museum. This generates revenue in support of DoSeum initiatives and goodwill with community partners. The Event Manager protects the assets of The DoSeum, including its brand, by ensuring clients and third-party collaborators treat the facility with respect and content is consistent with The DoSeum’s family-friendly reputation. The Event Manager is also, by virtue of skill set and experience, positioned to contribute logistical guidance to colleagues who also plan DoSeum events.
The Event Manager works closely with DoSeum Facilities, Security, Custodial, and Operations colleagues to coordinate logistics and ensure outstanding service delivery.
ESSENTIAL RESPONSIBILITIES
• Meets or exceeds net revenue targets for facility rentals, special events, and birthday parties.
• Creates and implements a sales plan that analyzes capacity, revenue potential, client cultivation, target markets, marketing, and sales strategies.
• Works with DoSeum leadership to identify community partners who would benefit from discounted rentals intended to generate goodwill in the community. Manages all aspects of these goodwill rentals.
• Produces and executes all aspects of assigned special events, including The DoSeum’s annual Kids’ Countdown event and Re-Do 21+ events.
• Works with Bakery Lorraine to maximize transactions and sales. Meets regularly with the Bakery Lorraine leadership team and influences positive change. Liaisons between Bakery Lorraine and DoSeum Facilities to ensure kitchen space and equipment is well-maintained. Oversees vendor contract and ensures compliance.
• Manages The DoSeum’s relationships with preferred caterers.
• Acts as the primary point-of-contact for event clients and associated vendors. Delivers outstanding Guest service and professional sales and service support.
• Hires, trains, coaches, and evaluates the Event Supervisor. Offers clear expectations for performance and holds the Event Supervisor and other members of the Events team accountable. Celebrates achievement.
• Holds self and staff accountable for modeling DoSeum Guidelines for Interactions with Guests.
• Prioritizes work decisions in order of safety, courtesy, show quality, and efficiency.
• Ensures rental inquiries are responded to promptly.
• Develops and delivers engaging birthday party experiences. Works with Education partners to ensure activities are STEM-focused, age-appropriate, and fun.
• Works with DoSeum Marketing to organize information on the Web and in appropriate marketing mediums to maximize interest and sales.
• Develops turn-key and custom events that drive revenue and maximize use of DoSeum space.
• Establishes and cultivates relationships with event service providers. Participates in local associations and events that serve to drive referrals and generate sales for The DoSeum.
• Protects the Guest experience by ensuring event rentals do not negatively impact the quality of the experience for DoSeum Guests.
• Protects DoSeum assets by closely supervising events from load-in to load-out and holding third-parties accountable for damage to the facility.
• Protects The DoSeum brand by ensuring facility rental events have no adverse impact on The DoSeum’s family-friendly reputation.
• Maintains contract files for each event, including signed rental agreements, Certificates of Insurance, Banquet Event Order forms, floor plans, vendor contracts, invoices, security plans, event reflection reports, etc., as appropriate.
• Guides DoSeum colleagues who have been charged with planning and executing events through the event management process.
• Collaborates closely with DoSeum colleagues to ensure information is shared and client expectations are exceeded.
• Uses analytics to track success, encourage data-driven decisions, and report outcomes.
• Additional duties as assigned.
REQUIRED QUALIFICATIONS
• Bachelor’s degree in related field or equivalent combination of education and experience.
• 3-4 years of event sales and service experience.
• 2+ years’ experience organizing and planning events.
• Demonstrated networking ability.
• Demonstrated knowledge of food and beverage business operations.
• Ability to learn point-of-sales and reservations systems.
• Demonstrated ability to lead multi-disciplinary teams.
• Demonstrated ability to work with minimal supervision.
• Intermediate level experience with Microsoft Excel, Word, and PowerPoint.
• Ability to prepare, maintain, and compile reports.
• Demonstrated time-management skills.
PREFERRED QUALIFICATIONS
• Experience working in a multi-purpose facility, preferably a museum environment.
• Demonstrated client and vendor relationships in San Antonio market.
• Knowledge of current catering trends.
• User-level experience with Altru cultural management software.
• Ability to read and write English and Spanish.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform the job successfully, an individual should demonstrate the following:
• Leadership – Coordinates the effort of DoSeum departments in the delivery of outstanding event sales and service. Represents The DoSeum with a high degree of professionalism and integrity.
• Guest Service - Responds promptly to Guest and client needs; Responds to requests for service and assistance and meets commitments. Demonstrated experience in Guest service and use of best practices to deliver top-tier experiences.
• Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute multiple priorities, plans, and ideas. Ability to work in a complex organization, collaborate with DoSeum colleagues, demonstrate flexibility, and
compromise. Ability to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long‐term goals.
• Communication & Interpersonal Skills - Clarity of speech, remains calm and focused, makes effective presentations to diverse groups. Edits work for correct data, spelling, and grammar. Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ethics & Judgment – Treats all people with respect; works with integrity and exhibits sound judgment; upholds and demonstrates DoSeum values. Willingness and ability to seek-out, share, and adopt ideas and best practices in and outside the institution and embrace change introduced by others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Flexible working hours; requires working weekends, evenings, and holidays.
• Variable exposure to noise, weather and elements.
• Frequently working in high-stress environments with tight deadlines.
• Ability to lift up to 25 lbs.
APPLICATION PROCEDURE
Submit resume, the names of three references and cover letter indicating interest and qualifications to [email protected] Please reference “Event Manager” in the subject line.
The above statements are intended to describe the general nature of work performed by the Event Manager. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised real-time at the discretion of the Vice President of Operations and Guest Experience. The DoSeum is an equal opportunity employer.

2017-11-09:

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